This piece really made me think. I particularly appreciate the observation that 'People act on their mental model, not yours.' This is a fundamental insight that explains so meny common breakdowns, from education to project work. Realizing this upfront makes fixing issues much more efficent.
It is amazing what empathy and some upfront effort to improve understanding can do. At the same time, I don't think that is something that humans do naturally.
This piece really made me think. I particularly appreciate the observation that 'People act on their mental model, not yours.' This is a fundamental insight that explains so meny common breakdowns, from education to project work. Realizing this upfront makes fixing issues much more efficent.
It is amazing what empathy and some upfront effort to improve understanding can do. At the same time, I don't think that is something that humans do naturally.